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1Cover Page 3EDITOR’S NOTE 6CEO INSOMNIA 8DISRUPT OR DIE 10QUANTUM LEAPS IN PERFORMANCE 12STAYING RELEVANT 14THE CHANGING FACE OF HR 16CUSTOMER EVOLUTION AND INDUSTRY REVOLUTION 18DRIVING EXPANSION 20MAY YOU LIVE IN INTERESTING TIMES 22ALL ABOUT THE DATA 25CYBER THREATS TO BECOME A BIGGER ISSUE 28WHY CAN’T WE ALL JUST GET ALONG? 30STEP UP OR FALL BEHIND