to associate compliance with producing
physical documents. Houvet says the reality is
quite the opposite.
“In assessing compliance the Auditor General
is mainly concerned in controls and evidence,
whether this is electronic or paper-based. And
the validity of electronic evidence has been
legislated for in the ECT Act of 2002, so it’s
nothing more than a misconception,” he adds.
Xolile Ndlangana, sales and marketing
director at Boxfusion, explains that the
company’s Fagship product, SmartGov for
Administration, is designed to focus on speci±c
pain points within government departments
and provide solutions in solving them.
“What sets our solutions apart from the
pack is that they’ve been developed by local
people who have actually worked in the South
African public sector, so they’re experienced
and understand government. Our strong focus
on innovation and deep understanding of
local context enables us to develop and deliver
solutions that are tailored to local conditions
and can address the very real challenges that
exist,” adds Ndlangana.
“We started this journey seven years ago
and now have over a dozen departments and
state owned enterprises with a clear track
record of success. This makes it easier than
ever for government CIOs to propose such
implementations to business, without fear of
repeating the failures of the past,” he says.
“We’re also extremely proud of the fact that
South African innovation, that’s built and
supported by South Africans, is helping the
South African government revolutionise its
operations,” states Ndlangana.
“Another bene±t for government in
considering process automation is the fact
that all of Boxfusion’s solutions are available
through the company’s partnership with
Vodacom, which through the transversal
contract (RT15-2016) was signed with National
Treasury late last year,” Ndlangana says.
“This is of course a massive vote of
con±dence from an international brand
which has made procuring our streamlined,
accountable and automated processes that
much simpler.”
Houvet points out that Boxfusion, through
Vodacom, has also taken its products into other
regions in Africa as well. In Ghana, he says,
they’ve been very well received and are in
the process of being adopted by the Ghanaian
“It is our goal to ensure that the public sector,
at home, and throughout Africa, is placed
on the cutting edge of technology, because,
ultimately, citizens need to bene±t from these
technological advances. We’ll continue to push
the boundaries in this regard and be seen as a
key source of public sector innovation moving
forward,” he concludes.
overnment departments, regardless of their
focus or mandate, ±nd themselves bogged
down in paperwork and red tape created by
complex and convoluted processes.
And with the increasing pressure on
government to improve service delivery, Ian
Houvet, director at Boxfusion, says it’s critical for
public sector departments to begin implementing
automation solutions that streamline processes,
reduce human error and increase the reliability
of government operations.
“There are many bene±ts to going paperless.
If processes are automated, turnaround times
are reduced, overall ef±ciency increases, service
levels improve, while operating costs reduce.”
“Despite the bene±ts however, it’s clear
that government CIOs have been burnt by
many failures at the hands of large vendors,
seriously damaging progress and the appetite
for automation.”
Another issue for government of±ces is
compliance. In government, there’s a tendency
Ian Houvet
Xolile Ndlangana
, Boxfusion
+27 12 940 1300