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ICT Insight

Issue 52 2019

In a recent thought leadership piece, Fadi Kanafani, a director for NetApp MEA, put it strongly: "AI will undoubtedly change the way we work and the way we do business - but let's keep the hyperbole to a minimum."

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The hype is most likely adding to the confusion around artificial intelligence and its role and practical application in business.
The ITWeb Freshworks survey (page 6) states that 22% of respondents admitted to "fully understanding" how AI technologies can be implemented within their organisation, while 76% said they "somewhat" understand the issues.
As Gartner predicts that by 2020 customers will manage 85% of their relationship with the enterprise without interacting with a human being, it seems that local business have a steep learning curve ahead of them.
So what of the human being in the organisation? ITWeb reports that according to Accenture predictions, around 5.7 million jobs in SA will be at risk over the next seven years due to technologies like robots, AI and machine learning.
In this edition we also feature a report-back on the ITWeb Business Intelligence and Analytics Summit 2019, which took place recently in Johannesburg and attracted a strong turnout.
There is growing interest in how AI, analytics, robotics and machine learning can be controlled effectively and used to boost business.


Enjoy the read!

Chris Tredger
Editor

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