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1
Cover page
3
Editor’s note
6
The Local International
10
Building A Dual Space World
14
Gearing Up For A Brave New World
19
Riding The Disruption Rollercoaster
22
Customer Satisfaction Delivered
24
The Path To A Digital Future Lies In Nation-Building
27
Harnessing The Skills Of The Digital Era
30
Reigniting Partnerships For Greater Disruption
35
JRA Solves Service Delivery Issues
36
WWSA Begins Process Of Digital Transformation
37
Santam Closes The 'Intermediary' Gap
38
At A Glance