Close

1Cover page 2Editor's note 3Table of contents 5The year that was 7Print, digital or somewhere inbetween? 9The human factor 11A year of landmarks and lessons 13Today’s business, tomorrow 15Highs and lows and 2016 17A technology watershed 19Customer service focus pays off 21In the spotlight 23Win, win, win 24Social Scene 30Pearson’s executive team