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Cover page
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Editor's note
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Table of contents
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The year that was
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Print, digital or somewhere inbetween?
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The human factor
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A year of landmarks and lessons
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Today’s business, tomorrow
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Highs and lows and 2016
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A technology watershed
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Customer service focus pays off
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In the spotlight
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Win, win, win
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Social Scene
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Pearson’s executive team