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ICT Insight

Issue 76 2021

If the pandemic taught us one thing, it’s that organisations arecapable of taking decisive action in times of crisis, particularlywhen it comes to implementing digital technologies to helpthem thrive in challenging times.

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At the same time, to stay competitive, it is more critical thanever for business leaders to “get lean” in their organisations andstretch their resources to do more with less, and one way theydid this was through ‘unattended’ technologies.
The findings of the IT Self-Service survey offer up aninteresting overview of the current situation facing mostindustries today – such as how they have handled the evolutionof the IT self-service portal as an advancement of IT servicemanagement.
Moreover, a third of companies surveyed (33%) said theyhad a high adoption rate of their self-service portal, that is, anadoption rate greater than 75%. Encouragingly, another 29%of respondents reported an adoption rate of between 50% and75%. Asked to rate the success of their self-service portal froman ROI perspective, 31% of respondents reported marginalsuccess, while 21% said full ROI was achieved.
Also in this edition, we feature expert insight into cloud adoption,data analytics and data literacy.

Chris Tredger
Editor

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